BREAKING: NERC instructs Electricity DisCos to Refund Customers For incorrect Billing

The Nigerian Electricity Regulatory Commission (NERC) has directed all Electricity Distribution Companies (DisCos) to enforce the April 2024 Supplementary Multi-Year Tariff Order.

The directive includes key instructions for DisCos:

1. Band A Feeders Maintenance: DisCos are instructed to only maintain the newly approved Band A feeders listed in their April 2024 supplementary orders for vending to prepaid customers and billing for post-paid customers.

2. Publication of Approved Band A Feeders: DisCos must promptly publish the schedule of approved Band A feeders affected by the rate review on their websites.

3. Customer Portal Setup: All DisCos must establish a website portal by April 10, 2024, allowing customers to check their current Bands by entering their meter or account numbers.

4. Refund for Incorrect Billing: Customers wrongly billed at the new rate should receive refunds through energy tokens by April 11, 2024. DisCos must provide evidence of compliance with the commission by April 12, 2024.

5. Compliance Monitoring: NERC will closely monitor compliance with the directives and continue supporting all stakeholders as needed.

NERC stated that these measures aim to enhance transparency and fairness in the electricity tariff framework, prioritizing consumer interests while promoting a sustainable and efficient electricity sector.